Refund policy

Thank you for shopping at makerofsoles.com. We want to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

The item must be in the same condition that you received it: unworn, unwashed, unused, and with all original tags attached.
Items must be returned in their original packaging.
Proof of purchase (order number or purchase receipt) is required.

Exceptions / Non-Returnable Items:

Customized/Personalized Products: Items customized with custom names, numbers, or specific player prints cannot be returned or refunded unless there is a manufacturing defect or printing error on our part.
Final Sale Items: Items marked as "Final Sale" or clearance items are not eligible for return.

3. Return Process

To initiate a return, please follow these steps:

Contact our customer service team at delagrangehandersonrron2592@gmail.com with your Order Number, details of the item(s) you wish to return, and the reason for the return (please attach clear photos if the item is damaged or defective).
Our support team will review your request and provide you with the return shipping address and instructions within 24–48 hours.
Package the item securely and ship it back to the provided address using a trackable shipping service.

Note: Please do not send your purchase back to us without contacting us first. Items sent back to us without prior authorization will not be accepted.

4. Return Shipping Costs

Defective, Damaged, or Incorrect Items: If you received a wrong item, damaged product, or defective merchandise, makerofsoles.com will cover all return shipping costs or issue a free replacement.
Customer Preference Returns: If you are returning an item due to change of mind, incorrect size selection, or personal preference, the buyer is responsible for paying all return shipping fees. Original shipping fees (if any) are non-refundable.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have (following the return process above), and once the return is accepted, make a separate purchase for the new item or size.

6. Refunds

Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund is approved.
Processing Time: If approved, your refund will be processed automatically to your original method of payment within 5–7 business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company/bank, as it may take some processing time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at delagrangehandersonrron2592@gmail.com.